No business wants to find itself in the middle of a public crisis. Whether it’s a product issue, leadership controversy, cybersecurity breach, or a negative review that went viral, every organization hopes it will never have to handle a situation like that.
The reality, however, is that crises are rarely planned—and yes, it can happen to even the best-intentioned businesses. Public crises develop quickly and unpredictably, requiring so much out of you: fast decision-making, calmness under pressure, extra careful time management, and hyper awareness of the public’s activity and overall mood.
Read More